Vision, Mission, Values and Objectives

A developmental Municipality that provides need satisfying sustainable services

To strive for a people centred Municipality that delivers sustainable services
underpinned by the following principles:

  • Efficiency
  • Effectiveness
  • Economy
  • Integration
  • Accountability


High standard of professional ethics Professionalizing local government is identified as essential in the MTAS (Municipal Turnaround Strategy).The MLM upholds high standards of professionalism as enunciated in the Constitution. Hard work, service to the people, humility, honesty and respect are integral components of professional values. Respect not only the laws of the land but also one another in a performance relationship – this emphasizes mutual respect and regard for dignity of a person or his/her responsibility
Consultation Regular consultations with the people about the services MLM provides
Service standards Need to specify the quality of services people can expect
Access Increase access to services especially people disadvantaged by attitude related barriers
Courtesy Treatment of customers with courtesy and consideration. Things such as smile, respect for customs, apology if things go wrong – this cost nothing
Information Provide more and better information about services so that customers have full, accurate, relevant and up to date information about services they are entitled to receive
Openness and Transparency Tell the people how MLM runs, its departments, costs and who is in charge
Redress If the promised standard of services is not delivered (failures/mistakes/performance problems occur) citizens should be offered an apology, a full explanation and a speedy and effective remedy, and when the complaints are made, citizens should receive a sympathetic, positive responsible
Value for Money Give the best possible value for money so that customers feel that their contribution through taxation is used effectively, efficiently and savings ploughed back to improve their lives. The implementation of Batho Pele Principles is continuous process, not a once off task, to be done all the time.

Source: Constitution (RSA, 1996) and RSA (Bathopele Principles)

The municipality’s main strategic priorities and objectives for the coming five years are:

  • To ensure greater investment in infrastructure and provide better services to Makhuduthamaga residents and business
  • To build the capacity of MLM (by way of raising institutional efficiency, effectiveness, competency, targeted training, recruitment, inculcating organizational culture of service and responsiveness).
  • To build a sustainable revenue base for the Municipality
  • Promote local economic development(LED) in the municipal area
  • Improve good governance and deepen community involvement in the affairs of the municipality
  • To contribute to the health and safety of communities in Makhuduthamaga through a proactive identification, prevention, mitigation and management of environmental health and disaster risks